Please read these Terms & Conditions carefully before registering an account or placing any bet on the 9wins platform. By accessing or using our services, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
These Terms & Conditions constitute a legally binding agreement between you ("the Player" or "you") and 9wins ("we", "us", or "the Platform"). If you do not agree with any part of these terms, you must not use the 9wins platform. You must be at least 21 years of age to register and place bets.
For the purposes of these Terms & Conditions, the following definitions shall apply:
| Term | Definition |
|---|---|
| "9wins" / "Platform" | The online betting and gaming platform accessible at https://9wins.asia, including all associated products, features, and services operated under that domain. |
| "Player" / "You" | Any individual who accesses, registers, or uses the 9wins platform for any purpose, including browsing, wagering, or claiming promotions. |
| "Account" | The personal registered account held by a Player on the 9wins platform, through which deposits, withdrawals, and wagering activities are conducted. |
| "Bet" / "Wager" | Any real-money stake placed on a sports event, casino game, lottery draw, or any other product offered by 9wins. |
| "Bonus" | Any promotional credit, free bet, cashback, or reward offered by 9wins subject to the terms outlined in Clause 6. |
| "KYC" | Know Your Customer — the identity and address verification process mandated before first withdrawal or as required by compliance procedures. |
| "IDR" / "Rp" | Indonesian Rupiah, the default currency of the 9wins platform for all transactions and balances. |
| "Wagering Requirement" | The total amount a Player must wager using a bonus before associated winnings become eligible for withdrawal. |
To register and maintain an active account on 9wins, you must satisfy all of the following eligibility criteria at all times:
9wins operates a strict 21+ age policy. We reserve the right to request age verification documents at any time. Any account found to be registered by a person under 21 will be immediately closed and all balances forfeited.
By registering an account, you confirm and warrant that you meet all eligibility requirements. 9wins reserves the right to verify eligibility at any time and to suspend or close accounts where eligibility requirements are not satisfied.
Each Player is permitted to hold one (1) active account on the 9wins platform. Creating duplicate or multiple accounts — whether under the same or different identities — constitutes a breach of these Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of balances.
All personal information provided during registration, including full legal name, date of birth, residential address, phone number, email address, and bank account details, must be accurate and truthful. You are responsible for keeping this information current. 9wins may request documentary proof of any information provided at any time.
You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not disclose your credentials to any third party. Any activity conducted through your account — whether authorised by you or not — is your sole responsibility. If you suspect unauthorised access to your account, contact our support team at [email protected] immediately.
All 9wins accounts are denominated in Indonesian Rupiah (IDR / Rp). Deposits and withdrawals are processed in IDR via the local payment methods available on the platform, including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, and GoPay.
9wins applies a Know Your Customer (KYC) process to comply with international anti-money-laundering (AML) standards and to protect both the Platform and its players from fraud and identity theft.
KYC verification may be triggered at any of the following points:
You will be asked to submit one or more of the following documents in clear, legible format:
KYC verification is typically completed within 48 hours of receiving all required documents. Withdrawals will be held pending successful KYC verification. 9wins reserves the right to request additional information or clarification if the submitted documents are unclear or incomplete.
All KYC documents are stored securely and handled in accordance with our Privacy Policy. Your personal information will never be shared with third parties except as required by law or to facilitate payment processing.
9wins accepts deposits via the following Indonesian payment methods:
Deposits are typically credited to your account balance within 3 minutes for bank transfers and instantly for e-wallet transactions.
The minimum deposit is Rp 50,000. The maximum deposit per transaction varies by payment method and is displayed on the deposit page. VIP members may request increased deposit limits by contacting customer support.
Withdrawal requests are processed after successful KYC verification. Standard processing time is 24 hours for bank transfers and 12 hours for e-wallets, though processing may be faster depending on volume. The minimum withdrawal is Rp 100,000.
For anti-money-laundering compliance, withdrawals must be made to the same payment method used for the most recent deposit, unless otherwise approved by 9wins. You may not withdraw funds to a third-party account or to an account not registered in your own name.
To prevent money laundering, all deposits must be wagered at least 1x (one times) the deposit amount before a withdrawal can be processed. This applies to both deposit funds and any associated bonus funds.
9wins does not charge fees for deposits or withdrawals. However, your bank or e-wallet provider may apply transaction fees — check with your payment provider for details.
9wins offers a variety of promotional bonuses, including welcome bonuses, deposit bonuses, cashback, free bets, and loyalty rewards. All bonuses are subject to the specific terms and conditions published at the time of the promotion.
Most bonuses carry wagering requirements that must be met before associated winnings can be withdrawn. Wagering requirements are expressed as a multiplier (e.g., 8x means you must wager eight times the bonus amount). The specific requirement for each bonus is stated in the promotion details.
Not all games contribute equally to wagering requirements. Typically:
The contribution percentages and eligible game types are specified in each promotion's terms.
Bonuses and associated wagering requirements typically expire 30 days after issuance unless otherwise stated. Expired bonuses and any unreleased winnings are forfeited.
9wins reserves the right to void bonuses, confiscate winnings, and close accounts if we determine that a Player is abusing bonuses through any means, including but not limited to creating multiple accounts, colluding with other players, using automated software, or exploiting system errors.
Players may opt out of receiving promotional bonuses by contacting customer support. Once opted out, you will not receive future bonus offers unless you explicitly request to opt back in.
All bets are confirmed only when you receive an on-screen confirmation or a confirmation message in your bet history. 9wins reserves the right to refuse or limit any bet at its sole discretion, particularly in cases of obvious pricing errors, suspicious activity, or technical malfunction.
Winning bets are settled and credited to your account balance as soon as the result of the event is confirmed. Sports bets are settled based on official results as determined by the relevant governing body (e.g., FIFA, EPL, BRI Liga 1). Casino game outcomes are determined by certified random number generators.
Bets may be voided in the following circumstances:
When a bet is voided, the stake is returned to your account balance.
Live in-play betting is available on selected sports events. Odds fluctuate continuously during live matches. Due to transmission delays, bets placed on live markets may be rejected if a significant event (goal, red card, etc.) occurs between the time you place the bet and the time it reaches our servers.
Togel (Indonesia's traditional numbers lottery) on 9wins covers markets including SGP (Singapore), HK (Hong Kong), SDY (Sydney), and Macau. Results are determined by the official draw conducted by the respective lottery authority. 9wins does not conduct the draws; we are a betting platform that accepts wagers on the official results.
The following activities are strictly prohibited on the 9wins platform:
Violation of any of these prohibitions may result in immediate account suspension, forfeiture of balances, and permanent exclusion from the platform. 9wins may also report illegal activity to the appropriate authorities.
All content on the 9wins platform, including text, graphics, logos, images, software, data compilations, and the overall design and layout, is the exclusive property of 9wins or its licensors and is protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any part of the 9wins platform without our prior written consent. The 9wins name, logo, and all related trademarks are owned by 9wins and may not be used without authorisation.
9wins respects your privacy and is committed to protecting your personal information. Our full data handling practices are outlined in our Privacy Policy, which forms an integral part of these Terms & Conditions.
By using the platform, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. Your data is used solely to provide services, verify identity, process transactions, and comply with legal obligations. We implement industry-standard security measures to protect your data from unauthorised access or disclosure.
9wins is committed to promoting responsible gaming and providing tools to help you stay in control of your gambling activity. We encourage all players to gamble responsibly and within their means.
If you feel that gambling is becoming a problem, you may request self-exclusion for a period of 6 months, 1 year, or permanently. During the self-exclusion period, your account will be locked and you will be unable to deposit, wager, or log in. Contact [email protected] to initiate self-exclusion.
You may set daily, weekly, or monthly deposit limits on your account at any time via the account settings page. Limits take effect immediately and can only be increased after a 48-hour cooling-off period.
You may take a temporary break from gambling by requesting a time-out for 24 hours, 7 days, or 30 days. During the time-out period, you will not be able to log in or place bets.
For additional support, please visit our Responsible Gaming page or contact our support team. Remember: gambling should be entertaining. If it stops being fun, it's time to step back.
9wins provides its services on an "as is" and "as available" basis. To the maximum extent permitted by law, 9wins disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
9wins makes no guarantee that the platform will be available at all times or free from interruptions, errors, or technical issues. Scheduled maintenance, technical failures, or external factors beyond our control may temporarily disrupt service. We are not liable for any loss or inconvenience resulting from service interruptions.
9wins integrates third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, etc.) and payment processors (BCA, BRI, OVO, DANA, etc.). We are not responsible for any failure, error, or delay caused by these third parties.
In no event shall 9wins be liable to you for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the platform, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms & Conditions shall not exceed the total amount you deposited into your account during the six months preceding the claim.
You may close your account at any time by contacting customer support at [email protected]. Before closure, you must withdraw all remaining funds from your account. Any active bonuses will be forfeited upon closure.
9wins reserves the right to suspend or permanently close your account without prior notice if:
Upon termination by 9wins for breach of terms, any remaining account balance may be forfeited. If termination occurs for reasons unrelated to breach, any legitimate remaining balance will be returned to you after deduction of applicable fees.
These Terms & Conditions are governed by and construed in accordance with international gaming regulations and the laws applicable to the jurisdiction in which 9wins is licensed to operate.
If you have a complaint or dispute, you must first contact our customer support team at [email protected]. We will make every effort to resolve the matter amicably within 14 business days. If the dispute cannot be resolved internally, either party may pursue resolution through binding arbitration or, where applicable, the courts of the licensing jurisdiction.
9wins reserves the right to amend, modify, or update these Terms & Conditions at any time. Changes take effect immediately upon publication on this page. The "Last Updated" date at the top of this document reflects the most recent revision.
It is your responsibility to review these Terms & Conditions periodically. Continued use of the platform after any amendments constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the platform and close your account.
If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact us:
Our customer support team operates 24/7 and includes native Indonesian speakers to assist with any inquiries. We aim to respond to all emails within 24 hours.
A quick-reference summary of the most important terms every 9wins player should understand before placing their first bet.
You must be at least 21 years of age to register and play on 9wins. Age verification documents may be requested at any time. Underage accounts are immediately closed.
Identity verification (KYC) is required before your first withdrawal. Have your KTP, proof of address, and bank account details ready to ensure fast processing.
All deposits must be wagered at least once before withdrawal to comply with anti-money-laundering regulations. This applies to deposit funds, not just bonuses.
Most bonuses carry wagering requirements (typically 8x the bonus amount). Check each promotion's specific terms. Winnings are locked until wagering is complete.
For security, withdrawals must go to the same payment method used for your most recent deposit. You cannot withdraw to a third-party account or to an account not in your name.
Each person is allowed exactly one 9wins account. Creating duplicate accounts to abuse bonuses or circumvent limits results in permanent suspension and balance forfeiture.
If any part of these Terms & Conditions is unclear, our FAQ page and customer support team are here to help. We believe transparency is the foundation of trust — so never hesitate to ask.