Your privacy matters to us. This Privacy Policy explains how 9wins collects, uses, stores, protects, and shares your personal information when you use our platform. By registering or using our services, you consent to the practices described in this document.
9wins is committed to safeguarding your personal data in compliance with international privacy standards. We use industry-leading encryption, secure data storage, and strict access controls to protect your information at all times.
This Privacy Policy applies to all personal data collected by 9wins through the website https://9wins.asia and any associated mobile applications or platforms. It describes what information we collect, how we use it, who we share it with, and your rights regarding your personal data.
9wins respects your right to privacy. We collect only the information necessary to provide our services, comply with legal obligations, and improve your experience on our platform. We do not sell your personal information to third parties for marketing purposes.
By creating an account or using any part of the 9wins platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.
9wins acts as the data controller for all personal information collected through our platform. We are responsible for determining the purposes and means of processing your personal data in accordance with applicable data protection laws.
For any questions, concerns, or requests related to your personal data, you may contact our Data Protection Officer at:
9wins collects personal data from multiple sources during your registration, account usage, and interaction with our services. The categories of data we collect include:
| Data Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government-issued ID number (KTP, passport, driver's license) |
| Contact Data | Email address, phone number, residential address, city, postal code |
| Account Data | Username, password (encrypted), security questions, account preferences, language settings |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, etc.), e-wallet account details (OVO, DANA, GoPay), transaction history, deposit and withdrawal records |
| KYC Documents | Copies of government-issued ID, proof of address (utility bill, bank statement), proof of payment method ownership |
| Communication Data | Messages you send to customer support, survey responses, feedback forms, chat logs |
When you access and use the 9wins platform, we automatically collect certain technical and usage data, including:
In some cases, we may receive information about you from third-party sources, such as:
9wins uses your personal data for the following purposes:
You may opt out of marketing communications at any time by adjusting your account settings or contacting customer support.
9wins processes your personal data based on one or more of the following legal grounds:
9wins does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients in limited circumstances:
We engage third-party companies to perform services on our behalf, including:
These service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.
We may disclose your personal data to government agencies, law enforcement, regulators, or courts when required by law or when we believe disclosure is necessary to:
If 9wins undergoes a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred to the successor entity as part of the business transaction. You will be notified of any such change in ownership or control of your personal data.
9wins implements industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:
While we take extensive measures to protect your data, you are responsible for maintaining the confidentiality of your account credentials. Never share your password with anyone, and log out of your account when using shared or public devices.
9wins retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and tax obligations. Specific retention periods include:
After the applicable retention period expires, we will securely delete or anonymize your personal data so that it can no longer be associated with you.
9wins uses cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content.
Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember your preferences and recognize you on return visits.
You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 9wins platform. Most browsers accept cookies by default, but you can adjust your settings to block or delete them.
Under applicable data protection laws, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days. Please note that certain requests may be subject to identity verification to prevent unauthorized access to your data.
The 9wins platform may contain links to third-party websites, payment processors, or game providers. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.
When you use payment methods such as BCA, BRI, OVO, or DANA, you are also subject to their respective privacy policies. 9wins does not control or access the full details of your bank or e-wallet account — we only receive the transaction confirmation necessary to process your deposit or withdrawal.
9wins is an adults-only platform. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [email protected] immediately.
Your personal data may be transferred to, stored, and processed in countries outside of Indonesia where our service providers, game providers, or data centers are located. These countries may have different data protection laws than those in Indonesia.
When we transfer your data internationally, we ensure that appropriate safeguards are in place, such as:
9wins reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Any changes will be effective immediately upon posting on this page.
The "Last Updated" date at the top of this document indicates the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
If we make material changes that significantly affect your rights, we will notify you by email or through a prominent notice on the platform before the changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection team:
We are committed to resolving any privacy-related inquiries promptly and transparently. Our customer support team operates 24/7 and includes Indonesian-speaking representatives to assist you.
At 9wins, protecting your personal information is not just a legal requirement — it's a core value that shapes every decision we make.
All data transmitted between your device and our servers is protected by 256-bit SSL encryption — the same standard used by banks and financial institutions worldwide.
Your identity documents are stored in encrypted, access-controlled environments and are never shared with third parties except when legally required.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to provide and improve our services.
Access, update, or delete your personal data at any time. Opt out of marketing communications with a single click. Your account, your rules.
Only authorized personnel with a legitimate business need can access your personal data. All access is logged and audited regularly.
We retain your data only as long as necessary for service delivery and legal compliance. Once retention periods expire, your data is securely deleted.
Your trust is earned through transparency. If you have any concerns about how 9wins handles your personal data, our support team is available 24/7 to provide clear answers.